Limited Warranty
At the time of purchase, fill out the details below and dispatch the attached chit to Green Bike by clicking on the “Send Form” button.
Area of Warranty
Limited 12 month warranty on the motor, the controller, the display and the frame.
Warranty on the battery limited to 9 months.
Warranty on the battery charger limited to 3 months.
This warranty includes replacement of defective parts or parts damaged during the production process.
All Green Bike products have been developed and manufactured in order to serve the loyal customer and the objective for which the bicycle was intended. Do not use Green Bike for purposes for which it is not intended, such as: Competitions, jumping, transitioning obstacles, riding in sand, mountaineering, etc.
The bicycle is not intended for massive commercial use such as deliveries and couriers and neither to ferry children. Such use will negate the manufacturer’s warranty. The bicycle is intended for a single rider and for reasonable daily use.
Do not use components not supplied by the manufacturer, including the motor and the battery. The warranty is formulated in such a manner that it provides warranty to the customer as required pursuant to the provisions of the law. The warranty applies from the date of purchase stipulated on the invoice and the date of issue of the warranty certificate.
The warranty is restricted to the primary buyer only and is not transferable to a subsequent owner. The buyer must present the purchase invoice and the warranty certificate. Should a part be replaced during the warranty period, there is no extended warranty on the part that was replaced.
The following instances are not covered by the warranty.
External damage caused by mechanical impact, unreasonable heat or chemical substances.
Accidents
Falls
Damage whether deliberate or not
Incorrect maintenance not pursuant to the instructions. Any modification of the bicycle not carried out by the manufacturer.
Illegal use
Use in competitions, races, etc.
Any damage to the paintwork, scratches, etc.
Reasonable wear and tear, in particular tires and inner tubes. Wear and tear and adjustments of brakes, torn or disconnected electrical wiring.
Use made not pursuant to the manufacturer’s instructions.
Neglect, negligence.
Charging the battery not pursuant to the manufacturer’s instructions, use of a non-standard or non-stabilized source of power (power surge or voltage drop).
Corrosion of the battery cells.
Riding under the age of 16 is prohibited by law.
Making modifications to the bicycle is expressly prohibited.
Ferrying another rider is expressly prohibited by law.
Service will be provided at the company’s laboratory. The customer is responsible for transporting the bicycle or any other part to the Service Department located at 4, Hashfela St., in Tel Aviv, or as stipulated in the warranty certificate and for picking it up from the laboratory upon the completion of the service.
It is agreed that the company warranty and undertakings are restricted to repairs and / or the replacement of the cycle as detailed in this warranty certificate. Under no circumstances will the company be obligated to pay compensation for bodily injury, property damage, losses, impairment of profits, refraining from use and or any other damage caused, directly or indirectly as a result of the use the devices.
Goods Return
The product can be returned in its original packaging within 14 days from date of purchase.
Returning the product is possible on condition that it has not been used. The cost of the product will be reimbursed in full. The Purchase invoice and the warranty certificate are to be presented at the time the product is returned.
Take Note:
Report all cases of accidents or damage!
We request that you report to us any case of damage, accident or theft.
The policy of returning products through the website is subject to the Consumer Protection Law of the State of Israel.
Regarding any payment, the customer will receive the product that he or she purchased through the website pursuant to the terms and conditions published at the website.
Should the customer execute a payment for the purchase of any product through the website and for any reason whatsoever has not received the product pursuant to the terms and conditions listed on the website, the customer will be credited in full for this payment.
The customer is entitled to cancel a deal up to 14 days from the date of execution of the payment and to be reimbursed in full, on condition that the product has been returned in its original, unopened packaging and the product has not been used in any manner whatsoever.
Opening the packaging and / or the removal of the plastic wrapping from the product and / or the assembling of the product and / or riding it and / or connecting it to the power supply will constitute proof that the product has been used, and the product will not be taken back and it will not be possible to cancel the transaction.
Returning the product will be effected by the customer to the business premises within 14 days of the execution of the payment.
The reimbursement of the payment will be effected in the same manner that the customer paid for the goods, less 5% of the original transaction amount and less the full cancellation fee charged by the credit card company, in the case that the payment was effected by credit card, and less the transport fee, should such have been charged.
